Last updated: 16 September 2026

Benchmark Media is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or enquire about our services.

1. Who we are

Benchmark Media is a trading name of Emily Trenouth Consultancy Ltd, a company registered in England and Wales under company number 16408460.

Registered office: 86–90 Paul Street, London, England, EC2A 4NE
VAT number: GB492468355
Website: www.benchmark-media.co

Email: hello@benchmark-media.co

Emily Trenouth Consultancy Ltd is the data controller responsible for the personal information described in this Privacy Policy.

2. Information we collect

We may collect personal information that you provide when you contact us or submit an enquiry through our website.

This may include:

• Your name

• Your email address

• Your company or organisation

• Your location

• How you heard about us

• The type of enquiry you are making

• The contents of your message

• Any other information you choose to provide

We may also receive limited technical and aggregated information about how visitors use our website through Framer’s website analytics. This may include information such as page views, referring websites, approximate location, device type and browser type.

We do not currently use advertising cookies, tracking pixels or cross-site behavioural tracking through this website.

3. How we use your information

We may use your personal information to:

• Respond to enquiries and communicate with you

• Assess potential projects and business opportunities

• Provide information about our services

• Prepare proposals and take steps towards entering into a contract

• Manage our professional and commercial relationships

• Improve our website, services and visitor experience

• Maintain appropriate business and administrative records

• Protect our business and website against misuse, fraud or security threats

• Comply with our legal and regulatory obligations

We do not sell your personal information.

4. Our legal bases for using your information

Under UK data protection law, we rely on one or more of the following legal bases:

• Legitimate interests: where it is necessary to respond to enquiries, develop and manage business relationships, operate our website or protect our business, provided those interests are not overridden by your rights.

• Steps before entering into a contract: where you ask us to provide information, prepare a proposal or discuss a potential engagement.

• Performance of a contract: where processing is necessary to deliver services under an agreement with you or your organisation.

• Legal obligation: where we need to retain or use information to comply with applicable legal, regulatory, tax or accounting requirements.

• Consent: where we specifically ask for your consent. You may withdraw that consent at any time.

5. Website analytics

We use privacy-focused website analytics to understand, at an aggregated level, how visitors use our website. This helps us monitor website performance and improve its content and functionality.

The analytics we currently use do not use cookies or track visitors across other websites.

6. How we share your information

We may share personal information with trusted service providers that support the operation of our business and website, including:

• Website hosting and form-processing providers

• Email and cloud-storage providers

• Professional advisers, including accountants, lawyers and insurers

• Contractors or service providers supporting our business operations

• Regulators, public authorities or law-enforcement bodies where disclosure is legally required

These organisations may only access the information needed to perform their relevant services and are expected to handle it securely and lawfully.

We may also disclose information in connection with a business reorganisation, sale, merger or acquisition, subject to appropriate confidentiality and data-protection safeguards.

7. International transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it remains protected. These steps may include relying on UK adequacy regulations or approved contractual safeguards.

8. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries will normally be retained for up to 24 months following our last meaningful communication, unless a longer period is required because the enquiry develops into a business relationship or we have a legal, contractual or regulatory reason to retain it.

Information connected with clients, suppliers and commercial agreements may be retained for longer in accordance with applicable legal, tax, accounting and contractual requirements.

9. How we protect your information

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Ask to receive certain information in a portable format

• Withdraw your consent where processing is based on consent

• Make a complaint about how your information has been handled

These rights are not absolute and may be subject to legal exceptions.

To exercise any of these rights, email hello@benchmark-media.co. We may need to verify your identity before completing your request.

You also have the right to complain to the UK Information Commissioner’s Office. Further information is available at www.ico.org.uk.

11. Third-party websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

12. Children’s information

Our website and services are intended for businesses and professional audiences. They are not directed towards children, and we do not knowingly collect personal information from anyone under the age of 18 through the website.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services or legal obligations.

The latest version will always be published on this page, together with the date it was last updated.

14. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, contact:

Emily Trenouth Consultancy Ltd trading as Benchmark Media
86–90 Paul Street
London
England
EC2A 4NE

Email: hello@benchmark-media.co